Terms of sale
This is a translation. In case of doubt, the Danish version applies.
What applies when you buy a watch from us, and when you are part of Kredsen. Written to be read.
Who you are dealing with
Nordur, Diesen Alle 12, 2791 Dragør, CVR no. 46785533, kontakt@nordur.dk. We reply within 24 hours on working days. These terms apply to all purchases on nordur.dk and to membership of Kredsen. Your rights under the Danish Sale of Goods Act and Consumer Contracts Act always apply, whatever this page says.
1. Purchase and agreement
On nordur.dk you put items in the basket, go to the checkout and pay by card. You don't need to be a member of Kredsen to buy. The agreement is binding for both you and us once the payment has gone through. You immediately get an order confirmation by email with your order number, the items and the amount, and the invoice also comes by email.
If we still cannot deliver the item, because it can no longer be obtained or because there is an obvious error in the price or description, we write to you straight away and cancel the order. We then don't charge the amount, and if we have already charged it, you get the money back on the card you paid with. If you reserved a watch before we opened for payment on nordur.dk, the terms that applied when the reservation was confirmed apply.
2. Prices
All prices are in Danish kroner and include VAT and duties. The price is the one shown in the basket when you pay. We reserve the right to correct obvious errors in prices and descriptions and to change prices without notice for future purchases.
2.1 Campaigns and reduced prices
When we reduce an item in a campaign, the campaign name is shown next to the item, along with when it ends if it has an end date. The campaign price applies until the campaign ends. The struck-through previous price on a reduced item is the lowest price the item has had with us in the 30 days before the reduction; if the item has not been more expensive than the campaign price during that period, we show no previous price.
2.2 Discount codes
A discount code is entered in the basket and deducted from the order before you pay. Each code has its own terms, which we state when we give it: how much it is worth, the period it applies to, any minimum purchase, how many times it can be used, and whether it applies only to members of Kredsen. The basket tells you whether the code applies and what it gives you. Unless otherwise stated with the code, it does not apply to items that are already reduced. A discount code cannot be exchanged for cash and cannot be used on an order that has already been placed.
Discount for signing up to the newsletter. In periods of our choosing, we give a discount code when you sign up to the newsletter and confirm your e-mail. The code is shown on the page once you have confirmed and is sent to your e-mail. It is given once per e-mail address in each period and only while the campaign is running — it is not a new code every time. The code is personal and can be used once. It applies to items that are not already reduced and can be used for as long as the code itself is valid, as stated in the e-mail.
2.3 Discounts cannot be combined
A discount code and the member discount in Kredsen (§10.4) cannot be combined: the basket uses whichever gives you the most and tells you which. Points are earned on the amount you pay after discount.
2.4 Gift wrapping
In the basket you can choose gift wrapping with a handwritten message for DKK 39 per order; for members of Kredsen from the Platinum tier, it is free of charge. The amount is shown in the basket before you pay and earns no points. If you withdraw from or return the whole order, you also get the amount for the gift wrapping back.
2.5 Price match
If you find the same item cheaper at a Danish online shop, we match the price. This applies before you buy and up to 14 days after the purchase.
How to do it. Tap "Found it cheaper? We'll match the price" on the item's page and send us the link to the offer and the price there. If you have already bought, include your order number too. We check the offer and reply by e-mail within 24 hours on weekdays. If it holds, before your purchase you get a personal discount code that gives you that price and can be used once; after your purchase we refund the difference to the payment method you used.
The conditions. It must be exactly the same item (same item number, colour and size), new and in stock at an online shop with a Danish CVR number that sells to private customers in Denmark. We compare the total price including VAT and shipping. Price match does not apply to auctions, used or demo items, marketplaces, prices that require a membership, a discount code or the purchase of several items, nor to obvious pricing errors. Price match cannot be combined with other discounts, does not apply in the Pointshop, and earns points on the amount you pay.
3. Payment
You pay by Visa or Mastercard, debit or credit card, in the payment window of our payment provider OnPay. If your phone or browser can use Apple Pay or Google Pay, you can also choose them at the checkout; they only appear when your device supports them, and the payment takes place in the same window. The acquirer is Clearhaus A/S. You only enter your card details in OnPay's window or in your wallet; they never reach us. We are only told the transaction number of the payment, which payment method and card type you used, and whether the payment was approved with 3-D Secure. Your bank may ask you to approve the payment with MitID or in the bank's app, and with Apple Pay or Google Pay you approve it on your device, for example with Face ID or a fingerprint.
When you pay, the amount is reserved on your card. We only charge it when we send the item to you. If the order is cancelled before it has been sent, or if we cannot deliver, we release the reservation, and if the amount has already been charged, you get the money back on the card. You always see the full amount, including shipping and any extras, before you pay.
4. Delivery
We ship insured for the item's full value and with tracking. We only deliver to addresses in Denmark. Shipping costs 39 kr. and is shown in the basket before you pay. As a logged-in member of Kredsen you get free shipping in Denmark on orders over a threshold that follows your tier: over 799 kr. as Silver, over 299 kr. as Gold, over 199 kr. as Platinum and over 99 kr. as Diamond (§10.3). It is the price of the items after any discount that counts; gift wrapping and extended warranty are not included. Shipping earns no points and does not count towards your total purchases in Kredsen. Delivery takes 2–3 working days from our own warehouse and 7–10 working days from our remote warehouse, counted from the day you pay — the item says where it ships from. The times are indicative and are also on the delivery page. If it takes longer, we will write to you.
The shipment requires a signature on receipt. We bear the risk for the watch until you have it in your hands. If a parcel is not collected within the deadline the carrier states, it comes back to us. We will write to you and agree whether it should be sent again or whether you would like to withdraw. The costs of a new shipment may be charged to you.
Orders placed before 29 September 2026 have the shipping and return-shipping terms that applied when they were placed: free shipping and free return shipping.
5. Statutory warranty (right to complain)
You have a 2-year statutory warranty (right to complain) under the Danish Sale of Goods Act (købeloven). If there is a fault with the watch that was present when you received it, you may, depending on the circumstances, have it repaired or replaced, get your money back or get a price reduction. The statutory warranty does not cover faults or damage caused by incorrect use, accidents or normal wear and tear. You must complain within a reasonable time after discovering the fault. If you write within two months, it is always within a reasonable time.
Write to kontakt@nordur.dk and describe what the watch does. We send an insured shipping label: if something is wrong with the watch, we pay shipping both ways. We do not accept cash-on-delivery parcels. We promise no warranty from the brand beyond the right to complain; if a warranty card comes in the box, it is an extra and does not change the right to complain. See also the page on warranty.
6. Right of withdrawal
You can withdraw from your purchase without giving a reason within 14 days of receiving the watch. If you have ordered several watches and we deliver them separately, the deadline runs from the last watch. You withdraw by telling us clearly — with the digital withdrawal form or at kontakt@nordur.dk with your order number. You will receive a receipt by e-mail with the date and time. It is not enough to refuse the parcel or to not collect it. The deadline is met if you write to us before it expires.
Once you have cancelled, the watch must be sent back no later than 14 days after — to Nordur, Diesen Alle 12, 2791 Dragør. You never send anything to a supplier or another company. You pay the cost of sending it back yourself. If you use our insured return label, we deduct DKK 39 from the amount you get back; you can also send the watch yourself, insured and with track and trace, at your own expense. If you are Gold, Platinum or Diamond in Kredsen, return shipping is free — what counts is the tier you had when you placed the order. If there is something wrong with the item, §5 applies, and then we pay shipping both ways. Put the watch in the box it came in, together with everything that came with it and any links you have had removed. If you withdraw from the whole order, we refund the full amount, including the original shipping (at most the price of our standard delivery); if you withdraw from only part of the order, we do not refund the shipping. The amount is refunded no later than 14 days after we have received the watch, to the payment method you used. We may withhold the amount until the watch has reached us or you have documented that it has been sent. For orders placed before 29 September 2026, return shipping is free (§4).
You are welcome to try the watch as you would in a shop. If it shows signs of use or scratches, or if parts or packaging are missing, we may deduct the reduction in value this has caused. We do not guess: we write to you and work it out together before we do anything. Nordur does not engrave or shorten watches itself. If you have the watch engraved or the bracelet or strap shortened after receiving it, you can still withdraw within the 14 days, but we will then deduct the reduction in value — which may be the full price. The 99-day right of return applies only to items without signs of use and at full length.
7. 99-day right of return
On top of the 14-day right of withdrawal, we give a 99-day right of return from the day you receive the watch. If you use it, the same applies as for withdrawal, including for the return shipping and the original shipping (§6): write to us and send the watch without signs of use and with everything in the box. If you would like to exchange it for another watch, tell us which one you want instead; a difference in price is sent as a payment link or refunded. The right of return is our own offer and does not affect your statutory rights. See also the returns page.
8. Complaints
If there is anything you are unhappy with, write to kontakt@nordur.dk. We usually find a solution together. If we cannot, you can complain to Center for Klageløsning (the Danish Complaints Resolution Centre), Nævnenes Hus, Toldboden 2, 8800 Viborg, via naevneneshus.dk. If you live in another EU country, you can complain through the European Commission's online complaints portal at ec.europa.eu/odr. State our e-mail address, kontakt@nordur.dk, when you complain.
9. The one letter
As a member of Kredsen, you agree to receive the one letter: an e-mail from Nordur when a new watch arrives in the vault, or when there is an offer for members. If you join from 1 October 2026, you also agree to three e-mails that are part of the membership: "Thanks for visiting" — if you have been logged in without buying, we send you your favourites and your points, at most one a month; basket reminder — if items have been in your basket for a day without you buying them, we send them to you, at most one per basket and at most one a week; and price drops on your favourites — if one of them is reduced and is at least 5 % and at least 100 kr. cheaper, we write to you, at most one a week. (If you joined from 27 September 2026, you agreed to "Thanks for visiting"; members from before only receive what they themselves have said yes to.) We send only that, and only from Nordur. You can unsubscribe from each of them at any time via the link at the bottom of the e-mail or by deleting your membership. If you sign up for the newsletter at the bottom of the pages, that is a separate consent, which you confirm via a link in an e-mail and can withdraw via the link in every letter. How we process your data is described in our privacy policy.
10. Kredsen
Kredsen is Nordur's membership. It is free and open to everyone who joins on nordur.dk. By joining, you accept the terms set out here. Membership begins once you have confirmed your e-mail with the link we send you; the link works for 20 minutes, you can always get a new one, and we delete sign-ups that nobody has confirmed after a week.
10.1 The tiers
Kredsen has six tiers: Bronze, Silver, Gold, Platinum, Diamond and Black. New members start in Bronze. Your tier follows your total purchases with us, counted on paid purchases and on the reservations we have confirmed: Silver from DKK 5.000, Gold from DKK 15.000, Platinum from DKK 40.000 and Diamond from DKK 100.000. Black is given by invitation and cannot be bought, and Nordur can take the card back again. Purchases you made with the card keep the right of return that applied when you bought them, and the points you have earned stay in your account. On your page you can always see your tier and what is needed for the next one. The benefits of each tier are set out on the Kredsen page; Black's benefits are known only to those who receive the invitation. They are set out in the letter the cardholder receives when the card is given and on the cardholder's own page, and they form part of the agreement with the cardholder. Where Black's benefits differ from what is otherwise stated in these terms, what is stated in the cardholder's letter applies.
10.2 Points
Once you have confirmed your e-mail, you receive 50 points as a welcome gift — once per membership. After that, you earn points on what you buy from us: 10 % of the amount, 12 % from Platinum. If you are logged in when you pay, the points are added to your balance as soon as the payment has gone through. Points for a reservation made before we opened for payment show as "on the way" until we have confirmed it. If a purchase is cancelled or withdrawn, the points for it lapse. 1 points equal 1 krone in the Pointshop. Points can only be used in the Pointshop, cannot be exchanged for kroner, cannot be transferred to others and do not expire as long as the membership exists. Items in the Pointshop can only be obtained for points and only while stocks last. If you redeem points, these terms apply to the item you receive in the same way as for a purchase.
10.3 The benefits
The benefits of the individual tiers, for example free shipping, free return shipping, gift wrapping and birthday points, apply to members who are logged in, and only to purchases from Nordur. Free shipping in Denmark applies from Silver on orders over DKK 799, from Gold over DKK 299, from Platinum over DKK 199 and from Diamond over DKK 99 (§4). Return shipping for withdrawals and returns is free from Gold (§6). What applies to your tier is shown on the Kredsen page and on your page. A benefit that requires the watch to come to us is arranged by writing to kontakt@nordur.dk.
10.4 Member discount
Nordur may give members a discount by tier. How much it is on each tier is shown on the Kredsen page and in the basket when you are logged in; if no rate is shown, there is no member discount on that tier — for The Black Card it is set out in the cardholder's letter (§10.1). The discount is deducted from the order in the basket. It does not apply to items that are already reduced, unless stated with the rate, and it cannot be combined with a discount code (§2.3). The member discount is a benefit like the others and can be changed under §10.6.
Members' month. For a limited period, Nordur may give Kredsen members an extra member discount on top of their tier's rate and more points on their purchases. How much, and when the period begins and ends, is stated with the offer: at the top of the page, in the basket and on the Kredsen page. It applies to orders placed during the period, under the same rules as the member discount above (so it does not apply to items that are already reduced, unless stated with the rate), and the total member discount is at most 50 %. For the Black Card, the extra points apply, but not the extra discount. Guests do not receive the offer.
The members’ shop. In the members’ shop, Nordur can offer selected items at a member price that applies to members who are logged in — some offers only from a certain tier. The price without membership shown next to it is the price everyone else pays for the item on the same day. The member price is applied automatically in the cart and applies to orders placed while the offer is in the members’ shop. It is not combined with the member discount or a discount code on the same item; if your member discount gives more on the item, it applies instead. If the item is cheaper for everyone, the lower price applies. Points are earned on the price you pay.
10.5 The membership
You can delete your membership at any time on your page. Your data will then be deleted, and your points and your tier will lapse. The same applies if we close a membership because it has been misused, for example through false orders or several accounts to earn points. Purchases and reservations that have already gone through or been confirmed are not affected by a deletion.
10.6 Changes to Kredsen
We reserve the right to change everything in Kredsen: the tiers from Bronze to Black, the thresholds between them, how many points are earned, what points can be used for, whether and when they expire, the member discount and the benefits belonging to each tier. Benefits may be removed, changed or added, and this may apply to points you have already earned. We may also close Kredsen. You will be notified of changes that are significant to you at the e-mail address you registered with, at least one month before they take effect. Your points and your tier remain unchanged during that month, and if you do not wish to accept the new terms, you can delete your membership before they take effect. Changes that are not significant, or that are to your advantage, may be made without notice.
11. Reviews
The reviews on the watch pages are there so the next person can make a better choice. By sending a review, you accept the following.
The content. You can review a watch you have experience with yourself. It doesn't have to be bought from us, and you don't have to be a member. You give a name — your first name or a nickname — which is shown with the review, and if you are not a member of Kredsen, your email; the email isn't shown and is only used if we have a question. The review must be about the watch, not about other people, and must not contain personal data, links or references to other shops. We read every review before it goes up, and we may reject or shorten it. That's why it doesn't appear on the page straight away.
Use. Once we have approved your review, it is published on the page for the watch or item you reviewed, with the name, the stars and the date. We reserve the right to translate it and use it in the languages and markets we trade in. With what you write and provide in connection with the review, you allow Nordur to use, copy, adapt, publish, assess, shorten and translate the content without payment to you. You also allow us to store the information you provide in order to administer the review; what we store, and for how long, is set out in our privacy policy. If you are a member of Kredsen, you can delete the review yourself on your page; otherwise write to kontakt@nordur.dk and we'll remove it. It then also disappears from the watch's page.
Fake and inappropriate reviews. We have zero tolerance for fake reviews — and for reviews that are hateful, racist, threatening, harassing, sexualised or discriminatory, that belittle others, or that contain personal data about others, advertising or links to other shops. We check every single review manually before it goes up, and we reject those that break the rules without notice. If you see a review or a user you believe is fake or breaks the rules, write to kontakt@nordur.dk and we'll look into it.
12. Extended warranty
Extended warranty cannot yet be selected in the basket. When it can, the terms set out here apply.
For a watch, you can choose Nordur's extended warranty of 1, 2, 3 or 5 years in the basket. The price is a percentage of the watch's price and is shown with the watch before you pay. It does not earn points and does not count towards your tier in Kredsen. The warranty applies to the watch it was bought for. If you buy several watches, each watch gets its own warranty and its own warranty number, which is shown on your order.
When it applies. The warranty begins when the 2-year right to complain ends, i.e. 2 years after the watch was delivered to you, and it runs for the number of years you chose. For the first 2 years you have the right to complain under §5. The extended warranty extends the protection afterwards.
What it covers. Nordur itself stands behind the warranty. If a manufacturing defect occurs in the watch during the warranty period, we make sure it is repaired free of charge at the brand's workshop or a watch workshop of our choice. If it cannot be repaired, we replace it with an equivalent watch. We pay shipping both ways. The warranty has the same exclusions as the right to complain. It does not cover normal wear and tear, e.g. on strap, bracelet, glass and coating. Nor does it cover battery changes, damage after knocks, falls or accidents, water in the watch after use beyond its water resistance, or theft and loss. The watch is also not covered if anyone other than Nordur or the brand's workshop has opened or repaired it.
How to use it. Write to kontakt@nordur.dk or use the warranty claims portal with your warranty number or order number, and describe what the watch is doing. We will send an insured shipping label.
Withdrawal and returns. You can withdraw from the warranty within 14 days of purchase, even if you keep the watch, and then get the money for it back. If you return the watch under §6 or §7, you also get the money for the warranty back, and the warranty ends. The extended warranty is our own offer and does not affect your statutory rights.
13. Changes to the terms
We reserve the right to change these terms, the range, prices, delivery, the right of return and the other conditions on nordur.dk when we consider there to be reason to do so. A purchase is covered by the terms that applied when you paid; a reservation from before by those that applied when it was confirmed. The current version is always on this page, and if we change anything, it appears here first.
The terms were updated on 29 September 2026.