Track your parcel
See where your order is and when it will arrive — with your order number and your email. The tracking number appears there as soon as the parcel has been sent.
Find answers to your questions
We want to help you as quickly as possible. Here are the topics most people write to us about.
Changed your mind?
That's perfectly fine. You have a 14-day right of withdrawal and a 99-day right of return. From Gold in Kredsen, return shipping is free.
Is something not as it should be?
Write to us, and we'll find a solution. You have a 2-year statutory warranty on everything you buy from us.
Help centre
Answers to the most frequently asked questions — and Nord, our own assistant, answers the rest around the clock.
Didn't find the answer above? Use the form, or write to us directly.
- Write to uskontakt@nordur.dk
- Response timeWe reply within 24 hours on working days — and we reply ourselves.
- Phone and shopNordur is an online-only shop. We have no phone and no shop, so everything happens by email. The address in Dragør is our postal and return address — there is no collection.
- CompanyNordur · Diesen Alle 12, 2791 Dragør · CVR no. 46785533