Help centre

We only deliver in Denmark. Shipping costs 39 kr., and the parcel is insured for the item's full value. As a member of Kredsen you get free shipping in Denmark: from Silver on orders over 799 kr., from Gold over 299 kr., from Platinum over 199 kr. and from Diamond over 99 kr. See delivery.

Delivery takes 2–3 working days from our own warehouse and 7–10 working days from our remote warehouse, counted from the day you pay, in Denmark — the item says where it ships from. Once you have paid, you immediately get an order confirmation by email with the days the item is expected to reach you. If it takes longer, we will write to you.

Under Track your order: enter your order number and your email to see how far your order has got, and the tracking number as soon as the parcel has been sent. You also get track and trace by email, and if you are a member of Kredsen, the order appears in your history.

The shipment requires a signature, so it won't be left in a shed or put through the letterbox. If you're not at home, you can collect it as instructed by the carrier. If it isn't collected, it comes back to us, and we will write to you.

You have a 14-day right of withdrawal and — with us — a 99-day right of return, both counted from the day you received the item. The 14 days fall within the 99.

Use the digital withdrawal form, or write to kontakt@nordur.dk with your order number. You don't need to give a reason, and you'll receive an email receipt with the date and time.

You do it yourself. If you use our insured return label, we deduct DKK 39 from the amount you get back. From Gold in Kredsen, return shipping is free. If there is something wrong with the item, we pay shipping both ways.

No later than 14 days after we have received the item — usually within five working days. The amount goes back to the payment method you used. If you send the whole order back, you also get the original shipping back.

Yes. It works like a return: start in the returns portal, choose "Exchange", and write which product you would like instead. If it costs more, we send you a payment link for the difference; if it costs less, we refund the difference.

Within the 14-day right of withdrawal, you can always send the item back. If it shows signs of use, the bracelet has been shortened or the watch has been engraved, we deduct the loss in value — which can be the full price. The 99-day right of return only applies to items without signs of use, at full length and with everything in the box. See returns.

2 years from the day you received the item, under the Danish Sale of Goods Act. It is mandatory throughout the EU and applies to everything you buy from us. See warranty.

Use the complaints portal: three short steps, and you can attach photos of the fault. Register the complaint before you send anything in — then we'll send you an insured shipping label.

Nothing, when the fault is covered: repair, replacement or a refund is free of charge, and we pay shipping both ways. If the damage isn't covered, you'll get a cost estimate before anything is touched.

Allow 10–15 working days from when we receive the item. If it has to go to the brand's own workshop, we will tell you how long it is expected to take.

Normal wear and tear, damage from knocks or drops, water damage when the crown was not screwed in, faults after others have opened or repaired the watch, and theft and loss.

Put the item in the basket, go to the checkout and pay by card, Apple Pay or Google Pay in OnPay's payment window. You get an order confirmation by email straight away. The amount is reserved on your card and only charged when we send the item. You don't need to be a member to buy. See the terms and conditions §3.

Visa and Mastercard, both debit and credit cards — and Apple Pay and Google Pay when your phone or browser can use them (then they appear at the checkout). You enter your card details in the payment window of our payment provider OnPay or pay with your wallet, so they never reach us, and your bank may ask you to approve the payment with MitID or in the bank's app.

Yes, once the payment has gone through. You still have the 14-day right of withdrawal and the 99-day right of return from when you received the item.

Enter the code in the basket before you pay. The basket tells you whether the code is valid and what it gives you. A discount code and the member discount can't be combined — the basket uses whichever gives you the most.

Yes. All prices are in Danish kroner including VAT.

Yes. If you find the same item — new and in stock — cheaper at a Danish online shop, we match the price, before you buy and up to 14 days after. Tap "Found it cheaper? We'll match the price" on the item's page and send the link and the price; we'll reply within 24 hours. See the terms and conditions §2.5.

Nothing. Kredsen is free, and you can delete your membership at any time on your page.

You get 10 % of the amount in points on your purchases — 12 % from the Platinum tier — and 50 welcome points once you have confirmed your email. If you are logged in when you pay, the points are added to your balance as soon as the payment has gone through.

In the Pointshop, where 1 points are worth 1 krone: watches for points alone.

No. Points don't expire.

Your tier follows your total purchases: Bronze from the start, Silver from DKK 5.000, Gold from 15.000, Platinum from 40.000 and Diamond from DKK 100.000. The Black Card is by invitation.

Yes. All watches are new and original and come in a box. We don't sell used watches or copies.

Quartz runs on a battery and is very accurate; automatic is mechanical and is wound by your movements. Read the full difference in Automatic or quartz.

Measure around your wrist: under 16 cm, 34–38 mm often suits; 16–18 cm, around 38–42 mm; and over 18 cm, 42 mm and up. More in Find the right size.

It depends on the water resistance: 3 ATM withstands splashes, 5 ATM a shower or a short swim, 10 ATM swimming and snorkelling, and 20 ATM and above diving. See How to look after your watch.

Tap "Forgotten your password?" on the log-in page, and we'll send you a link to choose a new one. The link works for one hour.

On your page under Kredsen. If the account is deleted, we delete your details, your points and your history.

Only what is needed — and it's set out in our privacy policy. We don't use advertising cookies.